Digital Government
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Digital Government

Government services will be more user-friendly and less burdened by red tape. On-line government services will be accessible through smart devices and mobile-friendly applications as well as websites and social media. The concept of service to the community needs to be expanded so that Government involves citizens and businesses in decision-making processes. In addition, public data, which Government cr​eates, designs and manages, should be openly shared across entities and authorities, and externally with third parties for their commercial re-use. This will prevent costly duplication and re-invention. 

Digital Government Goals    Digital Government Guiding Principles    Digital Government Initiatives


26. Transacting with government

Citizens and organisations will be able to transact securely with government using different channels. The take-up of online services will be encouraged by making them easy to use and available on mobile devices. These services will include online forms, ePayments and eInvoicing.

27. One-stop shop

Citizens and businesses will benefit from a one-stop shop concept. They will be able to access services from their home or office, or through agents. Practices such as ‘one face to government’, ‘one-login’, ‘service-personalisation’ and ‘ask-only-once’ will be the driving force.

28. Collaborative digital environment

Government will work with stakeholders to: Assist departments and entities to adopt technology that integrates cross-departmental services; Facilitate the use, management, retention, preservation and archiving of born-digital records so that these remain accessible and usable; Protect corporate knowledge, and improve data security, integrity, accessibility, traceability and archiving. Industry standards for records and information management and business classification scheme will be adopted; Strengthen knowledge sharing; Enable workflows; Provide collaborative environments for unified working across multiple devices and media-types.

29. Business Analytics

Public officials will be equipped with the right tools to analyse government data. This will support decision-making and help identify gaps and opportunities.

30. ICT Innovation in procurement

Government will use its position as a major procurer to stimulate demand for innovative ICT. It will encourage collaboration between local players and, as an early adopter, it will act as a showcase for locally-produced technology. Innovative policies will improve procurement cycles and deliver better value. The eProcurement framework will be extended to cover eOrdering, eInvoicing and ePayments.

31. Strategic Alliances

Government will continue to explore opportunities for cooperation, alliances and partnerships with reputable multinationals so as to maximise the return on investments and adopt international best practices.

32. Open Government Data

In addition to facilitating the sharing of data across public administration, government will make public sector information available to all as allowed by law. Structured data will be published in a way that it can be interlinked (Linked Open Government Data) and become more useful to government entities, third parties and respective systems. The adoption of Big Data technologies will allow complex data to be processed, improving decision-making in critical areas such as finance, healthcare, transport, utilities and the environment.

33. eDemocracy

Government is committed to using ICT to encourage citizens to take part in democratic decision-making. Initiatives will be implemented to enhance the visibility, transparency and accountability of government.

34. Sector specific ICT programmes

Sector specific ICT programmes or strategies will be developed by collaborating with all stakeholders. There will be a philosophy of cutting across ministerial boundaries. The ultimate aim will be to secure consistency, buy-in, effectiveness in implementation and value to citizens and businesses as the ultimate beneficiaries.

35. eLearning

A complete ICT infrastructure will be provided for educators, students and parents, encouraging a digital mindset and widening learning opportunities. Educators will be supported to make full use of eLearning platforms and other digital learning technologies.

36. eHealth

Citizens will be empowered by providing them with secure and easy access to their health records. Similarly, healthcare providers will gain secure and seamless access to the patients’ records.

37. Transportation

Government will use digital technology in land, sea and air transport. Special emphasis will be given to the deployment of Intelligent Transportation Systems for improving road safety, traffic flow and in-country travel.